FAQs
Frequently Asked Questions
Got questions about Shop HTH LLC products, shipping, or returns? We have compiled the most common questions and answers below to help you get quick answers. If you need further assistance, feel free to reach out to us at support@shophth.com.
What are your shipping times and rates?
We offer free standard shipping on all orders over $75 across the United States. For orders under $75, flat-rate ground shipping is $5.99. Orders are processed within 1-2 business days, and delivery typically takes 3-5 business days. Express 2-day shipping is also available at checkout for an additional fee.
What is your return policy?
We offer a 30-day, hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging and condition for a full refund. We even provide free return shipping labels. To start a return, please contact our support team at support@shophth.com.
Do your appliances come with a warranty?
Yes! All Shop HTH LLC smart cleaning devices and kitchen appliances come with a comprehensive 1-year manufacturer warranty. This covers any defects in materials or workmanship. For support or warranty claims, please email support@shophth.com with your order number and details of the issue.
How do I set up and connect my smart appliances?
Most of our smart devices, such as the Robot Vacuum & Mop S8 MaxV Ultra, connect via standard 2.4GHz Wi-Fi networks. Detailed step-by-step setup guides and mobile app links are included in the product user manual. If you run into any connection issues, our technical support team is happy to guide you through the process.
Is shopping on your website secure?
Absolutely. Our store is built on the Shopify platform, which features industry-standard SSL encryption and complies with Level 1 PCI DSS standards to ensure your payment details and personal information are kept 100% secure.